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We are happy to announce the dates and location of our exclusive 2019 Ingenico Insights North America Conference. This year’s future-focused and all-inclusive event will be held September 25-27 in Austin, Texas.

The global consumer is no longer a rarity — merchants are expanding their reach into new markets and relying on technology to enable them to do so. Innovations in online and offline payments, and new regulations on eCommerce are rapidly changing the payments climate.

Join us as we explore the latest trends and challenges facing the payments industry, including UX, fraud and conversion. This year’s conference will feature experts leading workshops, panels and presentations around AI, Blockchain, social commerce, and growth-hacking through payments.

Ingenico Insights conferences are fueled by your participation. The real-world scenarios you bring add depth to our discussions and your specific questions increase the relevance and application of these concepts. This results in an incredibly valuable conference for everyone involved.

The conference, your hotel stay, all meals and an exciting hospitality program is on us and we’d love for you to join in!


Start: September 25, 2019
05:00 pm
End: September 27, 2019
03:00 pm
Ingenico Group

Archer Hotel Austin, 3121 Palm Way, Austin, TX, USA

Palm Way 3121
78758 Austin TX
United States

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1. How can I contact the organizer with any questions?

For any questions please contact Brandon Manzano (USA) on +1 415 316 5038 or or Niels Hartog (Netherlands) on +31 6 2086 9690 or

2. What is the price for attending?

Your attendance at the conference, two nights' stay based on single occupancy, all meals and the hospitality program are on us. We'll make this a seamless and unforgettable experience for you!

3. What about my additional costs during the event?

Any additional costs such as extra room nights, personal extras, meals outside of the program offered by Ingenico are on own account and should be settled directly upon check out or at the spot.

4. Do I have to bring a printed ticket to the event?

Not needed as your name will be on the attendee list, but we do need to verify your ID when come pick up your badge!

5. What time does Insights start on Wednesday September 25th?

We will kick off Insights North America 2019 at 6pm with a Welcome Cocktail & Networking at the hotel. Rooms are available from 3pm.

6. What time does Insights finish on Friday September 27th?

On September 27th the event will end at 2pm. After the closing lunch there is a possibility to join fun optional activities.

7. Can I arrive earlier/stay later at the hotel?

Yes, any additional nights are on own account. But, the hotel can offer the same negotiated group rate two days prior and two days after the event. Please let us know and we will be happy to make these arrangements for you with the hotel.

8. Will Ingenico organize transfers to and from the airport?

No, please take a taxi to the hotel yourselves.

9. Can I update my registration information?

Yes, no problem, but please contact your Ingenico contact first.

10. Is it ok if the name on my registration doesn't match the person who attends?

That will be no as its an invite-only conference.

11. Is my registration transferable if I cannot go?

Please contact your Ingenico Contact to discuss possibilities in the event you need to cancel and you want to have a colleague to take your seat.

12. Do I require a visa to attend Insights 2019?

Please check with your local embassy.

13. What is the dress code for the event?

The dress code for the conference sessions is business casual. For the dinners and social program the dress code is casual and recommended to wear comfortable shoes.


​Logan Vander Linden

Payments, Partnerships and Operations Lead
  • ​Logan Vander Linden

    an Vander Linden is the Director of Partnerships and 

    Logan Vander Linden is the Director of Partnerships and Operations for Airbnb's payments team. He leads a team of Partnerships and Operations Managers who serve as the primary point of contact for the over 40 integrated providers in our payments network across the globe. These teams also serve as the primary point of contact for the100s of other non-integrated partners who help us move money through our network of guests and hosts. The combined efforts of the team cover current partner growth and performance management, new partner development, financial partnerships, issuer relationships, network operations, internal route operations, product operations & SLA management, processor portal access controls, and processing issue resolution. And escheatment. And yes we're hiring. Prior to joining Airbnb he worked as a Global Account Manager for Digital River on their enterprise payments team.

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Sébastien Leitner

Director of Global Partnerships
  • Sébastien Leitner

    Sébastien Leitner, Director of Global Partnerships at Cloudbeds, heads up strategic initiatives and global partnerships.

    Sébastien’s team partners with payment solution providers, guest experience and engagement tools, distribution partners, and new technologies that enhance the guest stay. These partnerships compliment and upgrade Cloudbeds’ value proposition while automating and simplifying workflows.

    Prior to Cloudbeds, Sébastien worked at Expedia in various roles managing lodging connectivity for independent and chain hotels as well as vacation rentals. He designed and carried out significant business development projects along the way.

    After studying Hotel Management and Business Administration in Germany, Sébastien started his career in hospitality working for Le Meridien Hotels and Swissotel in various European capitals.

    Sébastien has been a board member of HEDNA since January 2014. He chaired and organized the two record breaking and highly innovative global distribution conferences in Austin and Lisbon. He is currently serving as an Executive Director for HEDNA.

    Sébastien speaks English, German, and French. He is based in Montreal, Canada where he lives with his family and black labrador.

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Brian Shniderman

Cross Industry Payments Practice Leader, Principal
Deloitte Consulting LLP
  • Brian Shniderman
    Brian brings more than 30 years of experience successfully helping CXOs from the largest global companies implement high-visibility,complex payments, fintech and banking strategies, mergers and acquisitions, operations and technology initiatives, including the largestissuers, acquirers, networks,processors, corporates, governments and merchants.
    Brian founded the industry’s globally top ranked Payments practice, since then overseeing its rapid growth. The practice has over 1100members in over 60countries, covering traditional and emerging B2B and B2C payments (mobile, online, e-wallet, debit, credit, prepaid, ACH, wire, check, Real Time Payments, SWIFT, P2P).
    In 2001, he was recognized as an innovator of the year by Fortune for introducing approaches for B2B equity based payments. He continues to innovate and launch new fintech products.
    Eminence:Brian has been a contributor to business and banking journals, has published white papers addressing trends, threatsand opportunities in payments, and has been published and featured in Forbes, Fortune, CNN, American Banker, Dow Jones, CIO, Bloomberg, Global Finance,International Cards, BAI, he NilsonReport and Wired Magazine to name a few.
    Brian sits on, and has lead several advisory boards and task forces in the payments industry, including Faster Payments for the US Federal Reserve Banks. He has also served on charity boards such as Make a Wish and has been a judge for international card and payments competitions. He is a frequent speaker and moderator at annual Payments industry events and advises the largest bank and payments consortiums and boards on a regular basis.

    Education: California State University: BS Business Administration, Finance, Marketing: Masters Degree, Organizational Management, University of Wisconsin-Madison: Graduate Degree Retail Banking, ‘05. Harvard Business School: Post Graduate, Business Leadership ’08

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Andrew Monroe

General Manager, North America
Ingenico ePayments
  • Andrew Monroe

    Andrew Monroe is the General Manager of North America at Ingenico ePayments, Global Online.

    With more than 15 years of experience in eCommerce and sales, Andrew has a deep understanding of the payments industry. He has managed teams in Fintech organizations in multiple continents, delivering customized solutions across different verticals and regions.

    Before being appointed as General Manager, Andrew was the Head of Business Development for North America, Head of Business Development, EMEA and Head of Account Management, EMEA for Ingenico ePayments. In each of these roles, he has increased clients’ revenues and created seamless payment experiences for consumers.

    Andrew is an active speaker in the payments arena, giving presentations at technology summits, leading webinars, and educating professionals around the world. He shares Ingenico’s commitment to knowledge-sharing initiatives and has co-authored white papers on market analysis and strategy, and led case studies with high-profile companies, such as Levi’s and Rail Europe.

    He has a BS in Business Administration with concentrations in Finance and MIS from North Carolina State University and an MBA from TIAS School for Business and Society. He lives in Atlanta, GA with his wife and three kids and enjoys running and doing yoga.

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Nick Tubb

VP Commercial Affairs, Ingenico ePayments
Ingenico ePayments
  • Nick Tubb

    Nick Tubb

    Nick Tubb is VP Commercial Affairs for Ingenico ePayments at the Amsterdam headquarters.

    As an experienced veteran of the payments industry, Tubb most recently was the General Manager for Asia Pacific for Ingenico ePayments, heading the holistic go-to-market strategies and business expansion of our online and mobile payments in the region.

    He joined Ingenico ePayments (formerly GlobalCollect) in 2012, and oversaw the growth of the technical sales and consultancygroups which provide value-add services, functional consultancy and industry expertise to theglobal client base. Prior to his tenure at Ingenico ePayments he enjoyed a 13-year career in non-bank foreign exchange, leading business acquisition and growth teams in Europe, the US and Australia.

    Tubb holds a Bachelor of Arts, Modern Languages from Southampton Solent University.

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Michael Bilotta

Head of Account Management – NorthAm
  • Michael Bilotta

    Michael Bilotta is Head of Account Management for North America at the Global Online Business Line for Ingenico. Michael’s focus is on bringing actionable intelligence and industry thought leadership to all merchants and partners. Michael’s vision is to create a model of transparency and partnership around currency management within the global payments marketplace, designed to increase customer conversion.

    Prior to joining Ingenico ePayments, Michael spent his career working in the capital markets occupying roles of increasing responsibility, most notably at global payments firm Associated Foreign Exchange (AFEX). At AFEX was most recently managing an FX sales floor as Regional Manager. His team specialized in international hedging and payment strategies for mid to large size corporate clients.

    Michael holds a Bachelor of Science degree in Finance from Bentley University and lives in Santa Monica, CA.

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Rik van 't Hof

Director of Front-End Product Management
  • Rik van 't Hof

    With over 15 years of experience in the FinTech industry, Rik van 't Hof has extensive knowledge on payments, eCommerce technology and customer journeys around the world. In his current role within the Ingenico Retail Business Unit, Rik is both Director of Front-End Product Management and the Tribe Lead on User Experience and Technology. Rik has worked for Ingenico and its predecessor, GlobalCollect since 2004, helping to truly shape the company’s product and services portfolio, in roles including Director of Product Management and Vice President of Product Development. Prior to joining GlobalCollect, he worked on eCommerce initiatives for the Dutch bank Rabobank, first as consultant and subsequently as product manager. Rik is studied at the Technical University of Delft and he currently lives in Nieuw-Vennep with his wife and two kids.

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Ashish Bhatia

Head of Digital Checkout Services
Discover Global Network
  • Ashish Bhatia

    Ashish Bhatia is the head of Digital Checkout Services at Discover Global Network. In this capacity, Ashish leads a global portfolio of digital products and services enabling the next wave of digital payments including Secure Remote Commerce, card-on-file tokens and account updater products. Prior to Discover, Ashish was a management consultant with PwC helping clients across the payments value chain. Ashish holds a Bachelor’s Degree in Computer Science Engineering and an MBA in Finance and Systems.

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​Motti Danino

Chief Operations Officer
  • ​Motti Danino

    Motti Danino joined Oro Inc. on December 1, 2014 and serves as Oro Chief Operation Officer. In this capacity, Motti oversees Oro Inc.’s global operations, partners relations, sales and marketing. Prior to Oro, Motti was fortunate to be part of Magento where he launched and led the Magento eCommerce cloud business unit, a SaaS ecommerce platform targeting small and medium businesses.

    Motti received his Bachelor’s Degree in Molecular Biology form UCLA and his MBA in Finance and Marketing from USC. In his free time, Motti enjoys cycling and experimenting in the kitchen. He lives in Ojai, California with his wife and two boys.

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Robert Habibi

Chief Operating Officer
  • Robert Habibi
    Robert Habibi is currently the Chief Operating Officer of Joinedapp, a silicon valley based technology company focused on "conversational commerce" and AI chatbots helping brands and online merchants offer a robust buying experience all in “chat” including global payments, a first in the industry. Prior to Joinedapp, Robert was the President of TapShield (mobile personal safety), CEO of Quorum Technology (storage). Previously, Robert held C-level positions with several other private and public companies as well as holding Management roles with companies such as Unisys, Sun Microsystems and Cisco. Robert holds an MBA and BS in Computer Science from Texas.
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Max Laemmle

CEO and Founder
  • Max Laemmle

    Max is the CEO and Founder of Fraugster. Prior to founding Fraugster, Max co-founded Better Payment, a German payment gateway service provider, and also acted as the product evangelist for the mPOS company SumUp, which allows SMB merchants to accept card payments.

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Brandon Wong

Payment Operations and Partnerships Manager
Electronic Arts
  • Brandon Wong

    Brandon Wong is the Manager for Payment Operations and Partnerships for Electronic Arts. He heads the payment function at EA, managing payment processing relationships, updating infrastructure, ,and leading EA’s payment strategy globally.

    Prior to joining EA, Brandon managed Uber’s payment operations and partnerships, expanding Uber’s payment offerings and helping bring Uber’s stored value product to market. Prior to that, Brandon worked at Ingenico in the pricing function and at Visa working on strategy/interchange and analytics.

    Brandon was raised in Toronto and lives in San Francisco.

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Stephen Yu

Director of Global Network Analytics
Discover Financial Services
  • Stephen Yu

    Stephen Yu is the Director of Global Network Analytics at Discover Financial Services. In this capacity, Stephen leads a global operation that provides data-driven business insights and solutions, advanced analytics modeling, business intelligence and data MIS/operations for Discover Global Network. 

    Prior to Discover, Stephen was a management consultant in the Finance and Risk group at Oliver Wyman. Stephen holds a Bachelor’s Degree in Economics from Yale University and is currently completing his MBA at the Kellogg School of Management at Northwestern University.

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​Klee Burke

Product Manager of Commerce
Pearson VUE
  • ​Klee Burke

    Klee Burke is the Product Manager of Commerce at Pearson VUE. She is responsible for implementation of new payment methods and optimizations to improve payment function.

    Prior to joining Pearson VUE, Klee worked at Digital River. She has over a decade of experience implementing payment methods for merchants with complex, global payment ecosystems.

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Menno Hoekstra

Senior Product Manager, Reporting & BI, Ingenico ePayments
Ingenico ePayments
  • Menno Hoekstra

    Menno Hoekstra Joined GlobalCollect 6 years ago and is now Senior Product Manager Reporting & BI. In this role Menno is responsible for transforming data into knowledge that help our merchant either improve their business or make their processes easier and quicker.

    Sometimes internally referred to as “DR Data” Menno is for many people one of the go to person when it comes to Payment data. As Product Manager he created Ingenico’s Business Intelligence tool Elevate which visualizes payment data and benchmarks our merchants data against their industry in order to reveal opportunities.

    Before joining Ingenico, Menno worked as a Product Manager for an internal automotive data company creating data and analytical solutions for the automotive industry.

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Gertjan Dewaele

Product Innovation Lead
Ingenico ePayments
  • Gertjan Dewaele

    Gertjan Dewaele is leading the Innovation and Product Intelligence team within Ingenico ePayments. He has several years of experience in e-commerce, in several roles at Ingenico and is passionate about new trends in payments, technology innovation and online consumer experience.

    Prior to that, Gertjan worked in strategy consulting at the Boston Consulting Group and he holds a Master in Computer Science Engineering from Ghent University.

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​Ariel Setton

Head of Global Performance and Optimization
Ingenico ePayments
  • ​Ariel Setton

    Ariel Setton is Head of Global Performance and Optimization at Ingenico ePayments.

    He brings more than 10 years' experience in the payments industry and has worked in a variety of settings, including acquirers, PSPs and mobile payment companies. Ariel specializes in discovering opportunities for optimization between Ingenico and its international merchants, specifically interchange and scheme fee optimization.

    Before joining Ingenico, he worked as the Head of Strategy at Codamation, a mobile payments and mPOS company in Argentina, helping to expand the company’s footprint throughout Latin America. Prior to that, he worked at First Data Corporation, leading the company’s strategic and commercial planning initiatives and regional expansion efforts.

    Ariel has an MA in International Economic Relations from the University of Buenos Aires. He currently lives in Buenos Aires, Argentina with his family.

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Mat Spencer

Global Marketing Director
Ingenico ePayments
  • Mat Spencer

    Mat is responsible for Global Marketing in the Global Online

    Business Line at Ingenico. With 15 years’ experience in marketing, he has worked with companies such as BMW, P&G and Ford at a global and regional level in the areas of communications, innovation and brand.
    He also has a special interest with tech-based startups, having worked with entrepreneurs and accelerators in the Netherlands helping to develop and launch new companies and products.
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Mailie Shortill

Global Head of Sales Operations
Ingenico ePayments
  • Mailie Shortill

    Mailie is a self-confessed payments nerd, who has been in the industry for over 10 years. She is passionate about travel and uses it as an enabler to better understand the key drivers in global commerce. At Ingenico ePayments, Mailie is Head of Sales Enablement, responsible for increasing results and productivity by providing integrated content, training, and coaching services to frontline sales managers along the entire customer’s journey. As part of her role, she manages a global team of Payment Performance Analysts, Bid Managers and Sales Support & Operational Managers, making sure that Ingenico ePayments optimizes its services and builds strong relationships with its customers. Mailie has broad experience in all aspects of payments, including product management, strategic planning and analytics, relationship management, contract negotiations and team management. Having worked with some of the biggest, multi-national corporations in the industry including Worldpay, Mastercard, and Lloyds Banking Group, Mailie knows how to connect to merchants to their end consumers, ultimately optimizing the consumer experience and increasing merchants’ bottom line.

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Scott Adams

Industry Expert
  • Scott Adams

    Scott Adams is a CNP fraud and risk expert, entrepreneur and tech guru. He successfully combines exceptional IT skills and cutting-edge anti-fraud mechanics to solve problems and quickly improve a company’s ROI.

    Scott was the Director of Fraud and Risk at Riot Games, an international online game company with millions of users worldwide. As the first head of fraud at Riot, he took the company from being fined by Visa/MasterCard and near TMF to good standing in just a few months.

    He has also grown a small $5M eBook company that was losing its merchant account (chargeback rate > 7%) to a company with revenue of $25M annually and a healthy chargeback rate of 0.7%. During his decade leading that company, Scott created one of the earliest affiliate metrics tracking systems and developed his own proprietary anti-fraud software.

    Scott has been an entrepreneur since childhood. He started his first business in 5th grade and launched and grew an IT/Web consulting firm in his teens that led to contract work with clients such as Fleishman-Hillard, the Bureau of Alcohol, Tobacco, and Firearms, UPS, Nextel, and MasterCard.

    He is well known and respected in the online business community, the card-not-present payment community, and the affiliate and Internet marketing community.

    Beyond the fraud world, Scott is a trained corporate speaker, a fixed-wing and rotor-wing pilot, and a purple belt/instructor in Brazilian Jiu-Jitsu.

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Ryan Gaylor

Director of Corporate Payments
  • Ryan Gaylor

    Ryan Gaylor is the Director of Corporate Payments at Ripple. Ryan has over 17 years of experience across FinTech, treasury and capital markets. Ryan started his career in FinTech as a product manager at Parlano. Post graduate studies at Northwestern, Ryan worked on the equity desk at Baird, building out the desk analyst team to add quantitative and thematic research to Baird’s award winning fundamental research. 

    Prior to joining Ripple, he managed the client and mid-market business for the Americas at Reval, a leading SaaS Treasury Management Systems. Over that time, he worked directly with customers and prospects on treasury transformation initiatives including in-house banking, cash-pooling and streamlining global payments.

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Patrick Breitenbach

Solutions Consultant
Ingenico ePayments
  • Patrick Breitenbach

    Patrick has been with Ingenico for nearly one year as a Solutions Consultant on the Professional Services team. He has an extensive background in payments beginning at American Express in New York. He was an early employee at PayPal managing product, partners and large merchants. Patrick was the 5th employee at Eventbrite managing customer support and payment operations. He worked at several startup payment companies in product and operations. Patrick has a BA in Economics from the University of California at Santa Barbara. He lives in San Francisco with his wife and 3 kids.

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William Betz

Data Science Manager
  • William Betz

    William Betz is a Data Science Manager for Airbnb's Global Payment Platform. He manages a team of data scientists driving insight generation and payment optimization across Airbnb's 191 supported countries. By investing in a data-rich e-commerce ecosystem, he has enabled a culture of data-driven optimization of approval rates and cost of payments. Will joined Airbnb four years ago, and in that time has invested heavily in payments performance monitoring/tooling, built robust anomaly detection capabilities, re-architected their fraud and merchant cost analytics, and helped drive high-visibility strategic partnerships.

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Emily Barber

Payments Operations Manager
  • Emily Barber

    Emily Barber is a Payments Operations Manager for Airbnb's global partner network. She is responsible for product lifecycle management and works with our partners to measure and optimize the impact of new product launches. She also works cross functionally with our internal stakeholders to develop SLAs and processes to improve the overall performance of our partner network. Prior to Airbnb Emily worked with Wells Fargo's Corporate Strategy Group, and before that she was a Strategy and Operations Consultant with Deloitte, working with the Department of State in Washington DC.

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Sean Safahi

Payments Partnerships Manager
  • Sean Safahi

    Sean Safahi is a Payments Partnerships Manager for Airbnb's global network. He is responsible for developing new partnerships, from the discovery phase to contract execution. He also consults with current partners and prospective partners throughout the payments industry to find opportunities to collaborate on product co-creation and payments infrastructure improvements. Prior to joining the Partnerships and Operations team, Sean was a Product Manager for Airbnb and was responsible for our global payout platform. And before that he was the CEO/Founder of a payments company called Bold

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Gino Padua

Onriva, Inc.
  • Gino Padua

    Gino Padua is a leader, doer. He currently serves as advisor to Onriva, Inc. a new breakthrough business travel platform.

    Prior he was CEO of Mobile Roadie, market leading mobile app and marketing platform serving 1500+ clients across all industries with 50M+ downloads. Gino has 20 years of go to market leadership with leading b2b and b2c companies. He is also Co-founder of HowLive, Inc, Fan Lights and Pyli Group.
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